Kathryn Curtis, AuD
I have been an Audiologist since 2007. I completed my Doctorate at Vanderbilt School of Medicine and my fourth year externship at Cincinnati Children’s Hospital Medical Center. Since that time, I have had extensive experience working with patients of all ages. I have spent the majority of my time at Ear, Nose and Throat Clinics in Atlanta, GA, Greenville, SC and Lake Norman, NC. I enjoy educating and improving overall quality of life for all of my patients.
In my spare time, I enjoy spending time with my husband Brent and our two children, Will and Addie Grace. We are involved with many school activities, church activities, scouting, soccer and theater.
Robin Sweet, HIS #1546
Hearing Instrument Specialist
Robin was born in Hickory, North Carolina and lived in San Francisco for 2 years in 1984-1986 and has resided in Hickory to date. She was introduced into the Hearing Industry in 2015, with no previous experience in the field. Her first position was as a PSC. The previous dispenser she worked with, advised her that she had excellent communication and personal skills that would be a good fit for transitioning into a dispenser.
Robin love helping people and through her years of employment, all of her jobs have been customer service related, in one form or the other. Her goal for her personal and professional life is always to treat people the way I want to be treated. She thinks that if you can do that, success will come to you.
In Robin’s spare time (which is not a lot), she enjoys getting some rest, but also loves spending time with her daughter, who lives the closest to her. They enjoy shopping, eating out, and just taking a relaxing drive, with no real plan. Robin has a small Yorkie Poo (Zoey), whom she adores. I guess you can say she is a hobby too, because she does utilize much of Robin’s time.
Linda Richards, PSC
Patient Services Coordinator
Linda is originally from the Great Lakes State of Michigan in a small little town of Grand Ledge and 15 minutes from the Capital. Linda graduated from Grand Ledge High. The last year of high school she attended a special program at the local Lansing Community Business Collage. Only a certain number of students were picked to do this. She completed college business courses that year. Linda worked in Michigan for an insurance company for over 35 years starting a customer care up front person. She moved on and got her license for selling insurance and did that for a couple years but went back to the office to work for them as a phone room supervisor for a staff of 8-10 and to help run the office smoothly. Linda was a strong people-oriented worker. If a customer was not happy, she was sure to make sure when she completed with them that they were. She would tell you she taught that the customer is the most important person in a customer service industry and has kept that policy through the years. In 2017 she retired from her job and moved to Statesville NC where her grandkids and parents lived. She took some time off after moving to spend the time with her family. In 2018 Linda saw an ad for Best Value Hearing Care and sent her resume off to them. She then accepted the position of PSC in the Statesville office and traveling to Taylorsville Senior Center on Wednesdays with the PSC. She was drawn to the company because of her love of working with the public and helping people and skills in running an office.
Linda love most about saving hearing lives is being there for the customer, making sure when a customer walks in they greeted with a smile and when they leave that she has helped them. She takes great pride in making sure every customer understands that she is there to help them and teach them how to get the most out of there hearing aids. She focuses on having all information needed in her everyday work to be completed and ready for the practitioner. She makes sure that by making her calls the office is set with as many people as possible to help.
Outside of the office Linda likes to spend time with her Grandson and Granddaughter. They are the light of her life. She also likes to read, sit around a campfire with friends or strangers. She loves finding new places in NC to visit and explore and loves finding Emerald Hollow where she can sit in the creek and look for gems.
Robin is quite good and really knows this business. She demonstrated everything. The only part I didn’t practice on my own was to slide the batteries out, but the manual helped there.April Jennette, on Google
Robin and Nancy will take good care of you. I got my new hearing aids last week and went in today for a check up. Robin has fixed my issues and set up another appointment to make sure everything is good.Steve Brewer, on Google
Great appointment! Ms.Nancy & Robin were so kind & helpful. The paperwork was easy, the hearing test was quick, even the printouts to review mom’s hearing test results with Ms.Robin were easy to follow along with. Excited for mom & a future where she can understand what everyone is saying🤗Susie Rottenberg, on Google
Always a pleasure to go Best Value Hearing Aid Center. Robin and Nancy are the best to work with. I always leave with better understanding how to get most out of my hearing aid. If anyone has hearing issues I totally recommend Robin. She will understand your problem band address...Kenneth Arrington, on Google
Robin and Linda both so pleasant and helpful. Recently moved here from out of state and they were able to service my hearing aids. Happy to have found them.Dean Powell, on Google